Customer Service

Our Return Policy: Our goal is for you to be 100% satisfied with every olivia + joy product that you purchase. If you are not pleased with your purchase for any reason, you may return your order within 30 days from the date of shipment for a full and prompt refund of the purchase price. You must email our customer service department at customerservice@oliviaandjoy.com to receive a Return Merchandise Authorization (RMA) number and instructions regarding return of the product. All products being returned must be received within 10 days of obtaining an RMA. Refunds will not be issued without an RMA number. Items being returned for a refund should be securely packed in the original box. Enclose the original packing slip with the items you are returning, and indicate the RMA number. We suggest that you make a copy of the packing slip for your records. Packages must be shipped to us via a traceable method such as UPS or insured parcel post (for your protection and to ensure prompt delivery). All return shipping charges must be prepaid. We do not accept C.O.D. returns. Shipping and handling fees are not refundable. All returns will be credited to the original form of payment. Our return address is printed at the top of the packing slip for your convenience.

Terms of Use

Welcome to the OliviaandJoy.com Web Site (the "Site"). Accessory Exchange LLC, Olivia + Joy and their affiliates (“Olivia + Joy”) provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may link to a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Olivia + Joy reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the OliviaandJoy.com web site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

Usage Restrictions

All of the content you see and hear on the OliviaandJoy.com web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Olivia + Joy, its parent company, one of its affiliates or by third parties who have licensed their materials to Olivia + Joy. The entire content of the OliviaandJoy.com web site is copyrighted as a collective work under U.S. copyright laws.

The content of the OliviaandJoy.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any content or materials is transferred to you as a result of any such activities. Olivia + Joy reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

Olivia + Joy is a federally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Olivia + Joy.

User Comments, Feedback, Postcards and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to OliviaandJoy.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Olivia + Joy property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Olivia + Joy of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Olivia + Joy will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Olivia + Joy is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

Privacy Policy

What Information Do We Collect and How Do We Use It?

OliviaandJoy.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. OliviaandJoy.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. OliviaandJoy.com recognizes that it must maintain and use customer information responsibly.

To serve you better, we may combine information you give us online with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience.

Olivia + Joy will not rent or sell your e-mail address for any reason. Olivia + Joy does share information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions as well as other companies whose promotions we think will interest you. We may disclose information about you to other members of the Olivia + Joy corporate family and as required by law. In addition, we may on occasion share a portion of our postal mailing list with other reputable organizations not owned or affiliated with Olivia + Joy who want to market products or services to you. If you do not want your name and address shared with other organizations or you no longer wish to receive Olivia + Joy catalogs, please contact us at 212-931-5000. You may also contact us via email (please include your exact name and mailing address as shown on your order) at customerservice@oliviaandjoy.com.

You can always update or delete your personal information on our web site. Simply click View Your Account in the menu at the top of each page on our site, log in, and you'll be able to edit or change your information. If at any time you would like us to delete any of your personal information on file, just click here to e-mail customer service customerservice@OliviaandJoy.com or call us at 212-931-5000. Please be sure to include your e-mail address, full name and password.

We may also work with select partners to distribute web advertisements based on your internet browsing patterns. These advertising companies collect anonymous information about your visits to our web site through the use of a cookie. This technology allows them to develop our advertising so that it directly relates to offers that may be of interest to you. If, however, you’d prefer not to receive relevant banner advertisements, you may opt out at any time by sending an e-mail to our customer service department at customerservice@oliviaandjoy.com. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.

Business Partners

We may contract with an outside service to help us better understand your use of OliviaandJoy.com. This marketing firm could place cookies on your computer to collect various kinds of information for us related to your use of OliviaandJoy.com, so that we may continue to refine and improve the site for our customers. We do not allow marketers to collect any credit card, user name or password information, nor are they allowed to use data that they collect for us for any other purpose. Additionally, Marketing firms are contractually required to maintain all the information collected for us in strict confidence. As a visitor to OliviaandJoy.com, you may "opt out" of collection of data for marketing purposes.

Under 13?

If you are under the age of 13, you are not permitted to submit any personal information to OliviaandJoy.com. OliviaandJoy.com is intended for users who are 13 years of age and older.

Security

When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On OliviaandJoy.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.